These business conditions regulate the rights and obligations of the contracting parties arising from the purchase contract concluded between:
– the seller, which is the company FITRON s.r.o., ID: 48 035 076, VAT: 2120044938, VAT ID SK2120044938, with its registered office at Drevarska 2, 052 01 Spisska Nova Ves, Slovak Republic (hereinafter referred to as the “seller”)
– and the buyer, the subject of which is the purchase and sale of goods on the website of the electronic shop of the seller located on the domain www.fitron.eu (hereinafter referred to as the “E-shop”).
The supervisory authority is the Slovak Trade Inspection, SOI Inspectorate for the Košice Region, with its registered office at Vrátna No. 3, 043 79 Košice 1, tel. no. +421 55/6220 781
Order (conclusion of a contract)
The goods can be selected by browsing the catalog on the E-shop page. The user is any individual or legal entity who uses the E-shop. After placing the goods in the virtual basket, the E-shop user gets an overview of individual items and the total quantity of goods.
After proceeding to checkout (virtual cash register), the seller offers users the option of concluding a Purchase Agreement. The offer for concluding the Purchase Agreement is the display of the order summary and the button marked “Place order” on “Checkout” page of the E-shop.
The unconditional acceptance of the Seller’s offer to conclude the Purchase Agreement by the user is considered to be a click on the button marked “Place order”. A binding order requires payment for the goods.
The purchase contract is concluded by delivery of an e-mail message on the completion of the order (order confirmation), to the e-mail address entered by the user in the appropriate field in the user environment of the E-shop.
The user undertakes to fill in the true and complete data in the relevant text fields in the user environment of the E-shop, in particular to fill in his email address, identification data and delivery address truthfully. The User acknowledges that the Seller will reasonably consider the data entered by him to be correct and complete and is not obliged or entitled to check the entered data.
Prices listed on the E-shop are listed including VAT (unless stated otherwise). These prices do not include the cost of delivery of goods.
The buyer (customer) is informed about delivery costs when summarizing the order in the virtual cart. The buyer can also check the total price of the order (including delivery costs and any other costs) in the order summary on the checkout page.
The seller currently accepts the following payment methods:
- Online card payment
- Bank transfer
The seller will issue a tax document – invoice to the buyer. The tax document is attached to the delivered goods.
The seller is obliged to fulfill the order and deliver the goods to the buyer within 30 days at the latest.
When describing the product on the E-shop, the approximate availability of goods is usually also stated. Products that are listed as “in stock” are usually shipped within 3 business days of receiving your order confirmation.
In the event that production complications occur and the ordered goods cannot be shipped in the promised period, the seller is obliged to immediately inform the buyer about the situation and offer a replacement delivery date, or propose replacement goods.
If the ordered goods cannot be sent even within the additional (replacement) period, the buyer has the right to withdraw from the order. If he has already made a payment for the goods, the purchase price (or part of it) will be returned to the bank account designated by him within 14 days at the latest.
For the customers outside of Slovakia or Czechia, the E-shop currently has these delivery options:
- Delivery by transport company (courier) to the selected address.
Withdrawal from the contract (order cancellation)
The buyer has the right to cancel the order without giving a reason at any time before the dispatch of the goods via e-mail (or telephone).
The buyer is also entitled to withdraw from the contract without giving a reason within 14 days from the date of receipt of the goods. During this period, he has the right to unpack and test the goods. The buyer can exercise the right to withdraw from the contract at the seller by email to email@example.com or by sending a written withdrawal from the contract to the address: FITRON s.r.o., Drevarska 2, 052 01 Spisska Nova Ves, Slovak Republic. The seller will immediately confirm to the buyer the withdrawal from the purchase contract.
In the event of a written withdrawal from the contract, the buyer is obliged to deliver such notice in person to the contact address of the seller no later than the last day of the specified period or to submit this withdrawal by post to the address specified in the contacts. After the notice of withdrawal from the contract, the buyer is obliged to send or deliver the subject of the contract in person, from which he withdraws together with all documentation – e.g. invoice, instructions and other documentation for the goods, which was delivered to him together with the goods, but no later than 14 days from the date of withdrawal.
To withdraw from the purchase contract, the buyer can use the following sample form to withdraw from the purchase contract:
“Subject: Withdrawal from the purchase contract.
Hello, I hereby exercise my right to withdraw from the purchase contract within 14 days of receiving the goods.
Name and surname: (fill in)
Order number: (fill in)
Bank account number for financial settlement: (fill in)”
Address for sending returned goods: FITRON s.r.o., Drevarska 2, 052 01 Spisska Nova Ves, Slovakia
After a valid withdrawal from the contract, the seller will return to the buyer all payments that the buyer has demonstrably made in connection with the conclusion of the purchase contract, in particular the purchase price, including the cost of delivery of goods. However, the seller is not obliged to reimburse the buyer for additional costs if the buyer has chosen a different method of delivery than the cheapest standard method of delivery offered by the seller. Additional costs are the difference between the delivery costs chosen by the buyer and the costs of the cheapest standard delivery method offered by the seller.
Payments will be returned to the buyer within 14 calendar days from the date on which the seller receives the buyer’s notice of withdrawal from the purchase contract. Payment will be made in the same way as the buyer used for his payment. This does not affect the buyer’s right to agree with the seller on another method of payment, if no additional fees are charged to the buyer. Upon withdrawal from the contract, the seller is not obliged to return the payments to the consumer under this paragraph before the goods are delivered to him or until the buyer proves the return of the goods to the seller.
If the goods have been made according to special requirements, the buyer is not entitled to withdraw from the purchase contract.
If the buyer is not a consumer (individual; not company) he is not entitled to return the goods without giving a reason and withdraw from the contract.
The seller is responsible to the buyer that the goods are free from defects upon receipt. This does not apply if the subject of the order is goods with defects, which the seller has notified the buyer.
If the goods contain defects, the buyer has the right to demand delivery of new goods without defects, unless it is disproportionate due to the nature of the defect, or if the subject of the order (purchase contract) was goods with defects (which the seller has informed the buyer). If the defect concerns only a part of the goods, the buyer can only request the replacement of the part of the goods; if this is not possible, he has the right to withdraw from the purchase contract.
The buyer has the right to deliver new goods or replace parts of the goods even in the case of a remediable defect, if he cannot properly use the goods due to the recurrence of the defect after repair or due to a larger number of defects. In this case, the buyer has the right to withdraw from the purchase agreement. If the buyer does not withdraw from the purchase contract or does not exercise the right to deliver new goods without defects, or to replace its components or to repair the goods, he may request a reasonable discount on the price of the goods. The buyer has the right to a reasonable discount on the price of the goods even if the seller is unable to deliver new goods without defects, replace its part or the seller does not arrange a remedy within a reasonable time. The buyer does not have this right if the buyer knew about the defects or if the buyer caused the defect himself.
The seller’s liability for defects in the goods does not apply to wear and tear of the goods caused by its normal use, in the case of goods sold at a lower purchase price due to a defect for which a lower purchase price was agreed, in the case of used goods due ti a defect corresponding to the degree of use or wear, or if it follows from the nature of the goods.
In the event of a complaint, the buyer has several options for contacting the seller, but the most ideal way is to send the seller an email at firstname.lastname@example.org with a description and photos of the defect of the purchased product. The seller undertakes to respond to the buyer to the complaint within 5 working days.
Warranty period and warranty certificate:
The warranty period starts from the day when the buyer receives the goods. The warranty period is 24 months. If the subject of the order is already used goods, the warranty period may be shortened in agreement with the buyer, but not for a period shorter than 12 months.
The invoice (tax document) that was issued when purchasing the goods serves as a warranty certificate.
Complaints can be made at:
FITRON s.r.o., Drevárska 2, 052 01 Spišská Nová Ves
FITRON s.r.o., Drevarska 2, 052 01 Spisska Nova Ves, Slovakia
Complaints about the goods, including the elimination of defects in the goods, must be settled without undue delay, no later than 30 days from the date of the complaint, unless the seller and the buyer agree on a longer period. After the expiration of this period, the buyer has the right to withdraw from the purchase contract or the goods will be exchanged for new ones.
f the seller has not received from the buyer all the documents necessary to settle the complaint, the deadline for handling the complaint is suspended until the documents are delivered.
The handling of a complaint is considered to be the sending of repaired or new goods to the buyer, or the delivery of information that the goods are ready for collection. Another way of handling the complaint is to send funds in the amount of a discount on the price of the goods, or return the entire purchase price of the goods.
Warranty repairs are performed by FITRON s.r.o., Drevarska 2, 052 01 Slovakia.
Alternative dispute resolution
The buyer has the right to contact the seller with a request for correction by e-mail to email@example.com, if he is not satisfied with the way in which the seller handled his complaint or if he believes that the seller has violated his rights. If the seller responds to this request in the negative or does not respond to it within 30 days of its dispatch, the Consumer has the right to file a motion to initiate alternative dispute resolution to the subject of alternative dispute resolution (ADR entity) under Act 391/2015 Coll. ADR entities are bodies and authorized legal entities according to § 3 of Act no. 391/2015 Coll. The Consumer may submit the proposal in the manner specified pursuant to § 12 of Act no. 391/2015 Coll.
The consumer has a right of choice between ADR entities. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic: list.
In the case of the sale of goods on the basis of a contract concluded at a distance or. of a contract concluded outside the seller’s premises, the buyer residing in an EU Member State has the opportunity to file an ADR application for a dispute with the seller operating in an EU Member State by delivering the application to the ADR entity in the seller’s country of operation. It can use the form available on the European Commission’s website online at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN
Alternative dispute resolution can only be used by the consumer – a natural person who does not act within the subject of his business activity, employment or profession when concluding and fulfilling a consumer contract.
Alternative dispute resolution only concerns a dispute between a consumer and a seller arising out of or in connection with a consumer contract. Alternative dispute resolution only applies to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for initiating ADR up to a maximum of EUR 5 including VAT.
The consumer may submit the proposal in the manner specified pursuant to §12 of Act no. 391/2015 Coll. subject of ADR in paper form, in electronic form or orally in the minutes. The address for submitting applications in electronic form to the Slovak Trade Inspection Authority is: firstname.lastname@example.org. To submit a proposal, the Buyer can use the form, a sample of which is available on the website of the Slovak Trade Inspection: https://www.soi.sk/sk/alternativne-riesenie-spotrebitelskych-sporov/formular-pre-podanie-navrhu-na-zacatie-ars.soi and each ADR entity. The Buyer shall attach to the proposal documents related to the subject of the dispute, which prove the facts stated in the proposal.
During ADR, the Buyer cooperates with the ADR entity in order to resolve the dispute quickly. This dispute resolution is provided by the European Commission and the Slovak online dispute resolution contact point. Likewise, the Seller’s claims against the Buyer can be asserted through a European platform. Using ADR saves money and time, as the complaint will be resolved within 90 days and without high financial costs.
Personal data protection
When processing personal data, the Seller proceeds in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (“GDPR”). “) and Act No. 18/2018 Coll. on the protection of personal data and on the amendment of certain laws.
All relations between the seller and the buyer are governed by the laws of the Slovak Republic. If the relationship established by the purchase contract contains an international element, then the parties agree that their relationship is governed by the law of the Slovak Republic. This does not affect the consumer’s rights under generally binding legislation.
Terms and conditions are part of the concluded purchase contract between the seller on the one hand and the buyer on the other. In the event that the contracting party is a consumer, the relations not regulated by the following terms and conditions shall be governed by the following terms and conditions:
– Act no. 40/1964 Coll. Civil Code as amended;
– Act no. 250/2007 Coll. on consumer protection and on the amendment of the Act of the Slovak National Council no. 372/1990 Coll. on offenses as amended;
– Act no. 102/2014 Coll., On consumer protection in the sale of goods or the provision of services on the basis of a distance contract or an off-premises contract as amended;
– Act no. 22/2004 Coll. on Electronic Commerce and on Amendments to Act No. 128/2002 Coll. on state control of the domestic market in the matters of consumer protection and on amendments to certain laws as amended by Act no. 284/2002 Coll.,
all as amended.
The seller reserves the right to change these terms and conditions. The obligation to notify the change of terms and conditions in writing is fulfilled by placing a new version of the business conditions on the website www.fitron.eu.
Orders are subject to the wording of the Terms and conditions valid at the time of ordering.
These terms and conditions are effective as of February 5, 2023.